Refund and Cancellation Policy

1. Cancel at Any Time

PilotControl offers a transparent monthly subscription service. You can cancel your subscription at any time through your account management or by contacting support. After canceling, you keep access to the desktop app until the end date of your paid billing cycle.

2. Refund Policy (14 Days)

We offer a full refund within the first 14 calendar days after first purchasing the monthly subscription, if the software does not meet your expectations or has technical compatibility problems that we cannot resolve.

3. Exceptions and Recurring Renewals

Automatic monthly renewals after the first 14-day period are not refundable except in the following exceptional cases:

• Duplicate charges or verified errors in payment gateway processing.
• Prolonged, uninterrupted failures of the license verification server that prevent use of the app for more than 72 consecutive hours.

4. How to Request a Refund

To start a refund request, email our support team and attach the payment receipt from Stripe and the email address registered on your account. Approved requests are credited to the original payment method within 5 to 10 business days.