All your comments and messages in one inbox
The PilotControl inbox brings the comments on your posts and the direct messages from your networks into one screen. Filter by account, post and status, reply without opening each app, and mark what you’ve handled as resolved.
What lands in the inbox
- Comments from Instagram, Facebook and YouTube, together with the post they belong to.
- Direct messages from Instagram and Facebook.
- WhatsApp conversations.
- AI-written reply drafts, for you to approve or edit before sending.
How you work it
- Open Inbox and choose Comments or Direct messages.
- Filter by account, post or status to see only what’s pending.
- Reply from there, read the full thread and mark the conversation as resolved.
What the networks don’t let anyone read
TikTok doesn’t allow reading comments or messages from outside its own app, and X doesn’t provide those reads either. That’s why those two networks aren’t in the inbox: PilotControl publishes to them, but conversations there are handled in their own apps.
Frequently asked questions
Before you start
Can I reply to Instagram and YouTube comments from the same place?
Yes. The comments inbox shows Instagram, Facebook and YouTube comments together, and you reply to each one from there without opening the network’s app.
Does the inbox include WhatsApp?
Yes. WhatsApp conversations sit next to Instagram and Facebook direct messages, and they can have automatic replies too.
Why don’t I see my TikTok comments?
Because TikTok doesn’t allow reading them from outside its app. PilotControl publishes to TikTok and shows its analytics, but comments are answered in TikTok.
Keep reading
- AI replies to social media commentsPilotControl’s AI answers comments and messages with your brand manual, on its own or as drafts. Instagram, Facebook, YouTube and WhatsApp.
- Reply to comments from multiple platformsHow to answer comments and messages from Instagram, Facebook, YouTube and WhatsApp in one place, without leaving anyone unanswered.
- Answer WhatsApp with AIHandle WhatsApp conversations next to your Instagram and Facebook messages, with a bot that replies using your brand manual.